Master IT Service Planning & Delivery with the FitSM Advanced SPD Certification
The FitSM Advanced: Service Planning & Delivery (SPD) course builds on the FitSM Foundation and equips you with the practical skills to plan, design and deliver IT services within a lightweight, standards-based framework. Aligned with the FitSM-1 standard and the Plan–Do–Check–Act cycle, this two-day programme takes you beyond theory into the real-world implementation of eight core service management processes.
Whether you manage service portfolios, negotiate service levels or coordinate supplier relationships, this certification proves you can translate ITSM principles into measurable outcomes. It is also a required stepping stone toward the FitSM Expert qualification, making it an essential investment for anyone serious about advancing in IT service management.
What You’ll Learn
- Service Portfolio Management: Define, maintain and govern the full catalogue of services offered to customers and internal stakeholders.
- Service Level Management: Negotiate, document and monitor service level agreements (SLAs) that align IT delivery with business expectations.
- Service Reporting Management: Design meaningful reports and dashboards that support data-driven decision-making across the service lifecycle.
- Service Availability & Continuity Management: Plan for resilience by identifying availability targets and establishing continuity strategies for critical services.
- Capacity Management: Forecast demand, optimise resource utilisation and ensure infrastructure can meet current and future service requirements.
- Information Security Management: Integrate security controls into service planning to protect confidentiality, integrity and availability of information assets.
- Customer Relationship Management: Build and sustain productive relationships with customers through structured communication and feedback mechanisms.
- Supplier Relationship Management: Evaluate, select and manage external suppliers to ensure third-party services meet agreed quality standards.
Entry Requirements
- A valid FitSM Foundation certificate is mandatory before attempting the Advanced SPD examination.
- A working knowledge of IT service management concepts and terminology is recommended.
Course Details
- Duration: 2 days (classroom or virtual instructor-led)
- Certification: APMG International
- Exam: 30 multiple-choice questions – 60 minutes, closed book, 70% pass mark (21/30)
Who Should Enrol?
- IT Service Managers: Professionals responsible for the end-to-end planning and delivery of IT services within an organisation.
- Service Level & Portfolio Coordinators: Those who define, negotiate and maintain service catalogues and SLAs.
- IT Security & Continuity Practitioners: Staff tasked with embedding security and availability controls into service design.
- Aspiring FitSM Experts: Foundation-certified individuals progressing toward the FitSM Expert qualification and a senior ITSM career path.